Frustrating News

We received word yesterday afternoon that UCLA was having an issue in getting the CT scan approved. After many phone calls, it was apparent that the original person that sent us our approval letter from Anthem Blue Cross was incorrect in stating all treatment was covered. She omitted the fact that we would need to seek more approvals for imaging such as CT scans. The same information was incorrectly given to the UCLA staff that works on these issues, as they were not told of the procedure that needed to be followed. The result is a delay in getting the scan. Already today we have had many phone calls back and forth to get the issue resolved. It's very frustrating that I have to spend time dealing with issues such as this, but apparently Anthem feels our time is better spent this way.
We are hoping it is all resolved soon and that the scan will be re-scheduled in a timely manor. We will keep you posted.
~Donna